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Frequently asked questions
What is the return policy?
If you change your mind, you have 14 days from the day your order arrives to let us know, and a further 14 days to send it back. Email info@nivento.uk with your order number and we'll send you return instructions. Once your return reaches us and has been inspected, we'll refund you within 14 days, including our standard delivery charge. Your bank may take a further 3–5 working days to show it. Return postage is your responsibility unless the item is faulty, damaged or incorrect — in those cases we cover it, and you have 30 days to get in touch.
What condition do items need to be in?
Unused, in their original packaging, with all seals intact.
For health and hygiene reasons we can't accept cosmetics, skincare or fragrance once the seal has been broken or the product has been used — this is standard across the beauty industry, so please check your order carefully before opening it.
We also can't accept items returned more than 28 days after delivery, final-sale items, or gift cards. None of this affects your rights if something arrives faulty or isn't as described.ct.
When will I get my order?
Orders arrive within 5–10 working days.
If yours hasn't reached you within 10 days of dispatch, email info@nivento.uk and we'll investigate straight away. We aim to reply to every message within 24 hours.
Where are your products manufactured?
We work with a small number of specialist cosmetics manufacturers, and every formula is produced to the safety standards required for sale in the UK and EU.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.